Terms & Conditions

Welcome to our WEM BRIDAL website. By using our website and making purchases from our e-shop, you agree to comply with and be bound by the following terms and conditions.

(online retail website for WEM BRIDAL LTD)

“we / us / our / ours” means the seller WEM BRIDAL LTD

“you / your / yours” means the purchaser or buyer

“goods / item / items / order” means the goods being supplied


Phone – +44 7415718808.

Monday to Friday 10am-5pm


In Store – Please note that the stores have a different returns policy to the online site.


 29 Windmill Street, London, W1T 2JL

Monday to Friday 10am-6pm

Online – www.wembridal.co.uk

  1. Product Information and Pricing
    We strive to provide accurate and up-to-date product information, including descriptions, images, and prices. However, we cannot guarantee the accuracy and completeness of the information on our website. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
  2. Ordering and Payment
    By placing an order on our e-shop, you are making an offer to purchase the products at the price indicated, subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. We accept payment by credit card, debit card, and other payment methods as indicated on our website.


We accept all major credit cards except American Express and Diners Club.

Online purchases are processed through a secured site.

All goods must be paid in full before dispatch.


All prices shown are in sterling and are inclusive of  VAT and are subject to change without notice.


Certain items shown on www.wembridal.co.uk may not be available at the shop locations.

Please check before visiting for the availability of a particular item.


We cannot guarantee the availability of sales or discounted goods as these may be of limited stock and for sale elsewhere. Some sale goods may be ex display or seconds but this will be stipulated and does not affect our returns policy unless otherwise stated.

3. Shipping and Delivery
We aim to ship your order as soon as possible, but we cannot guarantee delivery dates or times. Delivery times may vary depending on your location, shipping method, and product availability. We are not responsible for any delays or damages caused by third-party shipping carriers.


Orders are usually sent using Royal Mail.

We will make every effort to dispatch standard order items as soon as possible following full payment being made. 

Bespoke and Special order items will be dispatched as soon as possible along with other items purchased.

Please note that all delivery times are estimates and we cannot be held responsible for any delivery delays caused by strikes, weather or events beyond our control. 

If you are worried about delivery timescales, please contact us before placing your order.

For large orders, especially where multiples of similar items are requested it is our policy to send a maximum of three items for comparison purposes only. We are happy to discuss sizing and styling with you to help narrow down your choice.



Royal Mail First Class Recorded Delivery – Please allow up to 3-5 working days from dispatch.

Delivery costs

– small packages £2.95

– standard packages £3.95  

– large packages £6.95 


EXPRESS UK Mainland Delivery

Royal Mail/ Courier Special Delivery – 1 working day from dispatch

Please check with us before placing your order if you require the items the next day delivery as we need to confirm the stock availability before agreeing to this service.

[We can only consider next day delivery on orders placed before noon Monday to Friday]. Certain items may not qualify for next day delivery.

Delivery costs

 small packages £7.95

– standard packages £10.95 

– large packages £14.95 


DELIVERY within the EU

Airmail – International Signed for – Please allow 7-10 working days for delivery

Delivery costs  

– mini packages £10.95 (smaller items)

– small packages £14.95 (up to 2 kg)



We currently only ship to Europe, for other destinations please contact us for ordering information.


If your items are in stock we will usually dispatch within 48 hours of order being accepted, with delivery generally taking 1-5 days working days.

If an item is out of stock we will notify you by email of any delay and dispatch as soon as it becomes available unless you reply to cancel the order.

Orders will be sent complete unless otherwise arranged.

If your goods are to be sent outside the UK, you may be liable for import duties and taxes.

4. Returns and Refunds
We accept returns of unworn, unaltered, and undamaged products within 14 days of delivery, subject to our return policy. We reserve the right to refuse returns that do not meet our policy criteria. Refunds will be issued to the original payment method within a reasonable time frame.

5. Intellectual Property Rights
Our website, e-shop, and all content, including text, images, videos, and logos, are owned by us or our licensors and are protected by copyright and other intellectual property laws. You may not use, copy, reproduce, modify, or distribute any content without our prior written consent.

6. Limitation of Liability
We are not liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages, arising from your use of our website or e-shop, or from any products purchased through our e-shop. We do not assume any responsibility or liability for any third-party websites or services linked to or from our website.

7. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the English law, and any disputes arising from these terms and conditions or your use of our website or e-shop will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms and Conditions
We reserve the right to modify or update these terms and conditions at any time without prior notice. By continuing to use our website or e-shop, you agree to be bound by the updated terms and conditions.

If you have any questions or concerns about our terms and conditions, please contact us at info@wembridal.co.uk.

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