The following returns policy is for online sales only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer a 14 day returns policy (from date of receiving goods).
If you wish to return an unwanted item please contact us for a returns code and form at info@wembridal.co.uk or phone +44 7415718808.
We will only accept returned packages with the correct returns label and supplied returns code.
Items should be returned unused and with all the same packaging and labels otherwise they will not be accepted.
Returns must arrive back to us within 14 days following the date of the returns request.
We take no responsibility for goods which are not received so please ensure that all items are sent by secure means.
We will confirm receipt of returned goods and process the refund due to you as soon as possible but within 14 days of the returned goods.
No refunds will be made for the outgoing p&p or for any return postal charges.
Where no postage has been charged on outgoing items, the relevant postage fee (minimum £4.95) may be deducted from the refunded amount if the goods are subsequently returned.
SALE GOODS
All sale goods are covered by our 14 day returns policy unless otherwise stated.
IMPROPER RETURNS
Items returned without a correct returns code, late or in an unacceptable condition will not be refunded. The goods will either be refused or a re-delivery charge will be issued and once payment is received the items will be returned. We will hold the goods for 14 days and if no payment is received we will dispose of the goods at our sole discretion.
EXCLUSIONS
Bespoke items made to a particular requirement are non-returnable.
Underwear and pierced earrings are non-returnable.
Anything which cannot be resold as perfect and new is non-returnable.
THE ABOVE TERMS DO NOT AFFECT YOU STATUTORY RIGHT.
By using this site, you signify your acceptance of our returns policy.